CB
Chris B

1 reviews | Active since Apr 2017

16 Oct 2018, 11:50

IS MY CAR ******

I contacted CARTRACK twice last night 15/10/2018 at 17h24 & 18h21. I asked them to check my vehicle tracker. On both occasion they advised me that their system cannot trace my vehicle. They said that they would have a supervisor call me back immediately. It is now 11h55 the next day 16/10/20108, and I have not heard from Cartrack.

I do not use this vehicle much and the battery does run down. In this case my battery is dead. I just happened to be in my garage and I noticed that the battery was flat.

WHAT IF MY CAR HAD BEEN ******??

I cannot understand why they did not contact me to tell me that the signal is lost due to low battery. Even worse, they don't come back to you at all.

In the event of you responding to this CARTRACK, here is my October 2018 INVOICE NUMBER: ********** 6

By the way; TRACKER phoned me this morning with their new promotion including an APP. Perhaps it is time to move.

Yes, I have no confidence in you anymore. I will advise Mutual & Federal accordingly as well as my insurance agent.

0
Replies (6)
Cartrack
Cartrack's reply16 Oct 2018, 11:55
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards

The Cartrack Team

CB
Chris B's update16 Oct 2018, 12:07
Reviewer Update
Fast response Michelle from Cartrack has responded, 16/10/2018 at 12h05
CB
Chris B's update18 Oct 2018, 15:08
Reviewer Update
Problem not resolved
CB
Chris B's update19 Oct 2018, 09:05
Reviewer Update
Michelle is trying to sort out the problem the best she can and understandably she is protecting the company Cartrack she works for. She will not commit anything to paper where all readers on HelloPeter.com can read it. Bottom line; Cartrack failed to advise me that the signal had been lost. My car could have been ****** in this time. I will not accept a simple sorry for their pathetic service.
Cartrack
Cartrack's reply19 Oct 2018, 12:39
Official

Good afternoon,

Please accept our apology for the inconvenience. As discussed, this matter will be investigated internally and corrective action will be taken accordingly.

Kind regards

The Cartrack Team

CB
Chris B's update19 Oct 2018, 13:25
Reviewer Update
Judging by all the complaints on HelloPeter I don't think they do take corrective action. Their switchboard and other immediate supervisory staff are the downfall of Cartrack