Irate Customer - Service rating minus 10

Item: Cartrack
Rating: 1
Author: Shaun M

Irate Customer

I had a new Cartrack system installed on Friday 26 Mar 21. They kept getting the installation address wrong. Promised SMS with login details never arrived. Car is now immobilized due to car battery going flat (faulty installation). Waiting from 10.15 am (15 hours) on Monday 29 Mar with no sign of technician. Call centre either does not answer the phone or pick up the call and I can hear their private conversations without them taking to me. I used the car panic button at 10.18 am, received a call advising that I will get a call from them shortly. Still no call 15 hours later.

Helpful (0)

Replies (2)

Cartrack's replyOfficial

29 Mar 2021, 15:31

Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

Cartrack's reply29 Mar 2021, 15:31

Official

Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

Shaun M's updateReviewer Update

29 Mar 2021, 15:42

When? My car is immobilized due to the flat battery, and zero trust in your tracking device / service. I have not been able to do anything today and my telephone costs are soaring
I want this system removed immediately as my rights with the Consumer Protection Act

Shaun M's update29 Mar 2021, 15:42

Reviewer Update