1 reviews | Active since Jan 2015
IRATE CUSTOMER
<p>kindly note my annoyance with your service and your employees as stated below-<br />I had taken out the car track with you guys on the 09th June 2016-at avis Pinetown.<br />I had made payment in full for the unit,and according to what was told to me,my subscription was R159 pm<br />On Sa****ay the 25th June 2016 ,my acc had been debited for R257 some odd rands.<br />Why wasn't I initially made aware that I'd be charged pro rata?<br />Leaving aside that,you guys send me an email last week some time telling me to fill in a subscription and send it back to you guys,was I NOT ALREADY SUBSCRIBED AS OF 09TH JUNE 2016????<br />I called you guys last week to query this email,no one has gotten back to me to date.<br />Further more,you guys have no recording of the sales??????for a huge company why isn't this so????<br />Why wasn't I explained the terms & conditions prior to me paying you guys????<br />Then I call your company today and I'm told should I want to cancel my subscription, I am liable to pay a fee of R1700 and all costs incurred till date of cancellation,when you guys called to get my banking details, none of this was told to me?????<br />Further more none!!!of the T&C was explained in this whole process from start to beginning,I paid you guys and signed hence I am now bound to you guys since I paid and signed without you guys explaining the T&C, I am told that I will NOT BE REFUNDED FOR THE UNIT,this subscription is UNDER 30 DAYS!!!!!<br />I SHOULD HAVE AT LEAST THE RIGHT TO CANCEL AND OR GET A REFUND!!!!!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
We have been in contact in order to resolve.
Kind regards,
The Cartrack Team
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
We have been in contact in order to resolve.
Kind regards,
The Cartrack Team
Best regards,
