INSTANT DEBIT ORDER BUT 3 WEEKS NO RESPONSE FROM CARTRACK - ********!!!!

If not the worst, This company has to be somewhere close in rankings.

I sent an email on the 20th of Jan 2021, requesting a the removal and re-fitment of a tracking device from an old vehicle onto another. I completed the form and sent it through, They had a number to call to remove it and had my number to call to arrange fitment onto the new vehicle. I was issued a ticket same time with those automated response emails (TICKET#***).

2 weeks later I decided to call and query what's happened as I am uncertain if they delay this much, should something happen to my vehicle I have been paying for nothing, To my surprise they had not even debited the amount for the device which I specified on the form WHICH WAS FULLY COMPLETED AND SENT ON THE 20TH!!!

On the 4th of February I again have to chase after the superior CARTRACK who doesn't do any follow-ups on long-standing tickets, emails or fitments already paid for. This time I CC'd Kavitha and the CEO Escalations email address, which received the "Apologies we will have some look attend to this" .. Today on the 10th of February approaching 3 weeks with no action from Cartrack.. I again send emails to those escalation emails and decide to put it on this platofrm that Cartrack is nothing short of a **** that will attend to you in a hurry where payment is concerned but where service is concerned you are on your own.

I regret being stuck with them and having no choice BUT to stick till the contract duration is over. I now understand why they charge you to cancel your contract early, because then you trapped paying for a fruitless, effortless, sub-par pathetic service.

I write this with genuine concern, Should my new vehicle be ****** and unable to be tracked will they still pay out as per warranty agreement that I took ? Are they accepting liability by their lack of response and delay ? If my car is ****** and unable to be track and my Insurance cites that they will not pay because I didn't have a tracker , WILL THEY FULLY COMPENSATE ME FOR MY VEHICLE ???