Installation - "No, they don't do that"

I am so sad to write this review, as I've only received good service from Cartrack in the past year, but today left a sour taste in my mouth.

On Thursday, I "signed" a contract for a second unit to be installed in my second vehicle. Perle in Sales was great and I thought Monde-Junior in the scheduling department was equally good.

He helped me and assured me that a technician will be at my offices at 08h00 this morning. Come 08h30, still no technician, so I contact Cartrack ... No, I get told, it's anytime between 08h00 and 16h00. I do not agree, as I asked Monde for a specific time and that is why we could only schedule for today. Okay, be that as it may, I decided to wait, however, making it very clear that I leave the offices at 15h00.

I see a missed call on my phone at 14h43 and phone Cartrack back at 14h44. I get told that the technician tried to phone me, could not get hold of me and left after 15 min, cancelling the appointment, so now a new one must be scheduled. I had absolutely no other missed call on my phone! I ask the lady why didn't he just walk into the office building and ask for me, to which she responds "no, they don't do that".

So now I must wait until Wednesday, because that is the only time I can get another "specific" appointment time - again at 08h00. Let's see if the technician arrives this time around ...

I am an existing customer and I must tell you, I am rethinking my choice right now.