Installation and bad service

The worst customer service ever received. Its sad that most insurance companies limits their clients to only use Car Track and not any other companies.

I took a contract with Cartrack when i bought my first car in 2017 and this year in February i got involved in a car accident and my car got written off. Contacted Cartrack saying i no longer have a car and i would like to cancel the contract as they obviously not tracking anything as i dont have a car and i cant keep on paying for the service. I was told that i have to pay R1 700 to cancel the contract which is insane, but i told them its ok i will buy a car and they will have to transfer the account to my new car.

I bought a car this month and still the insurance told me i need to use Cartrack, its close to a month now waiting for Cartrack to do the fitment of the tracking device. At fisrt they said in order for them to do the transfer i need to pay R1 200 and i told them that i will not be paying such as i am an existing customer and they have been deducting money from my account for 7 months (R1 190 in total) now for nothing. I should be the one claiming that money back because ive been charged for services that I couldn’t even use, then i was told that the matter has been escalated and they will make an arrangement to do the transfer without charging me that much. After then ive been receiving calls from Cartrack with different stories everytime, at first they said i will get a call from the technician to make an appointment to do the installation, next i got a call saying they need to locate my old car and get the device from it so they can reinstall it in my new car, next i receive a call saying the is a specific part of the device that is missing the couldn’t find it from my old car and i need to pay for it, next i get an email saying they haven’t been able to locate my old car and they busy trying to locate it and retrieve the device, today I received a call saying they still haven’t been able to find the extra part thats missing and i need to pay R1 400.

They not honest, they exploit their clients, make false promises and im disgusted by Cartrack. Now im driving the car without any tracking device of which i am paying for and still want me to pay thousands on top of that.

I will hold catrack liable should anything happen to my car as they are the ones delaying the process. I will definitely take the recordings of the calls and emails received to my layers and they will definitely pay me because of their unprofessional approach to servicing clients