MN
Moses N

1 reviews | Active since Jul 2022

12 Apr 2023, 21:53

Installation

Very unhappy with your service and lack of sense of urgency! I'm an existing customer who is trying to install the tracking device to a new car as I have sold my old car. I have been waiting 3 days for someone to call back to schedule the installation.

I've called in twice and have still not been assisted or contacted to schedule the installation for a product I am actually paying for!!! Please take us seriously. This is so disappointing! Especially client service and customer department, all the consultant who answered my calls where ********. One of the consultant(lady)even said to me DO YOU WANT US TO SCHEDULE THE INTALLATION OR NOT.i was so disappointed because after 3 day's waiting then someone respond like that, especially from client service Service is very very bad

0
Replies (1)
Cartrack
Cartrack's reply13 Apr 2023, 09:20
Official
 Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team