Inquiry

My friend is using the same car tracker, of which she is paying R126 and I'm paying R230, she has a panic button I don't have It.i installed my tracker 2017 but no battery has been changed whatsoever as it stipulate on my form. And besides me being unhappy about their service, this lockdown has affected most people financially, I call them I tell them due to affordability I want to cancel they tell me I must pay R1600. I mean where is the logic there. One cannot afford 230 yet you want 1600r for cancellation? I've never claimed since 2017 how come must I pay cancellation fee?how can I deal with this situation?