Infuriating Experience

I made an appointment for an installation 4 days in advance. When the technician did not show up at the agreed time, I called the company and stayed on the phone for 35 minutes, with no call-back option offered. The person who assisted told me the kit I requested had already been used, so even if they were trying to ‘squeeze me in’ there was no kit available. I told her I had an appointment four days in advanced, so I should not be ‘squeezed in’. She then said she’d put me in touch with the scheduling department.

The scheduling department were able to offer me an appointment two weeks later, since I was traveling to another province. I eventually called back and cancelled the appointment, because they said they could offer me something before I travel. They said they would call me back, but they did not.

Eventually I tried whatsapp, and asked if they could assist me in the province where I was traveling to. They said yes. I entered the address in the app, but when I got the confirmation it showed the wrong province and city in the address line. I indicated this twice on Whatsapp, and was told it had to do with longitude. I asked if the technician would know where to go, because it showed the correct location on the map when I entered it. I only got a reply indicating the wrong address again. When I said again that it was wrong, I was told that the appointment would be cancelled and I’d be contacted with an alternative date.

If this is how the installation process works, how can I trust this company when I get ****** or hijacked?

I tried to give them the benefit of the doubt, but there seems to be no urgency to improve. Every time I call there is another person on the line who apologises profusely, but I keep having to retell my story, without my waiting time being reduced.

Please assist me in cancelling my subscription.