Ineffective Admin at Cartrack

I recently purchased a vehicle (second-hand, but new to me), and to my surprise, the dealership had a Cartrack system installed in the car without my request. My insurance provider did not require it, and I certainly did not ask for it—let alone the top-of-the-range (and most expensive) Cartrack system that was installed without consultation.

Despite this, I accepted it and was referred to the Cartrack representative at the dealership on the day I collected the vehicle. I completed and signed all documentation, including providing my personal and banking details so that a debit order could be loaded on my account for the monthly fees.

Less than a week later, I received a call from Cartrack requesting my ID and other details again for verification purposes. I explained that I had already provided all of this at the dealership. The caller then emailed me the same documents I had already completed. When I followed up a week later, I was told that Cartrack had received nothing from the dealership. I proceeded to fill in the forms once again and submitted them immediately, including my banking details for the debit order.

Today, I received an SMS stating that a debit order has been loaded and needs to be accepted. However, nothing appears on my banking app for approval. Later this afternoon, I received another SMS stating that my account is now in arrears—despite the fact that no debit order has been loaded and no payment has been deducted.

This process has been completely inefficient and frustrating. I have submitted my information twice and followed every instruction. I have not defaulted—Cartrack simply failed to load the debit order. I am now being penalised for their internal administrative failures.

This is unacceptable, and I would like Cartrack to urgently resolve this matter without placing any blame or financial burden on me for an error I did not cause.