Incorrect details. No help with the tracking system in my vehicle, but my money is good enough????

I have been by cartrack for the last 7 years. At first my daughter in law used to pay my cartrack premium, but I have been paying my own premium for the past 2 to 3 years. I have been contacting cartrack several times regarding my details etc on the system. I have been having issues on the system in my vehicle. It has not been fixed, even if i put a call in.

I keep receiving emails back saying that that they tried to contact me but to no avail thus they regard the issue or complaint as completed or void. What the heck!! If CARTRACK can NOT even fix my personal details on their system eg: the correct name by the correct email or phone number, then how can they keep taking my money for my tracking system, but according to me, it is NOT correct!!