DK
Dewald K
1 reviews | Active since Jan 2018
04 Sept 2018, 07:52
INCORRECT DEBIT ORDER
I cancelled my car track before my 3 year contract was up. I duly paid the R1700.00 cancellation fee on the 16th of August. They DEBITED my account ERRONEOUSLY again on the 1st of September. They advised they had made a mistake and will refund it in 14 days. I have debit orders going through and cannot be short this R1700. Car Track further advised me to contact my Bank to reverse however there will be charges for my account. THIS IS UNACCEPTABLE AND NOT AN ERROR FROM MY PART. PLEASE GET A SENIOR MANAGER TO CALL ME IMMEDIATELY TO RETURN MY FUNDS.
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Replies (3)
Cartrack's replyOfficial
04 Sept 2018, 12:03We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply04 Sept 2018, 12:03
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Best regards,
DK
Dewald K's updateReviewer Update
25 Sept 2018, 12:25I still have not received my funds since the 4th of September.
This is really so unprofessional and unacceptable for a Company. After all the error was on their side and not mine. They were quick to debit incorrectly but cant refund my money.
In the meantime i had to endure a whole month of shortage of MY MONEY which car track conveniently has had in their account for a month. I have had cost implications on my side as debit orders have been returned.
I really hope that anyone reading this will consider another tracking Company before CAR TRACK.
Dewald Keys
DK
Dewald K's update25 Sept 2018, 12:25
Reviewer Update
I still have not received my funds since the 4th of September.
This is really so unprofessional and unacceptable for a Company. After all the error was on their side and not mine. They were quick to debit incorrectly but cant refund my money.
In the meantime i had to endure a whole month of shortage of MY MONEY which car track conveniently has had in their account for a month. I have had cost implications on my side as debit orders have been returned.
I really hope that anyone reading this will consider another tracking Company before CAR TRACK.
Dewald Keys
DK
Dewald K's updateReviewer Update
25 Sept 2018, 12:25I still have not received my funds since the 4th of September.
This is really so unprofessional and unacceptable for a Company. After all the error was on their side and not mine. They were quick to debit incorrectly but cant refund my money.
In the meantime i had to endure a whole month of shortage of MY MONEY which car track conveniently has had in their account for a month. I have had cost implications on my side as debit orders have been returned.
I really hope that anyone reading this will consider another tracking Company before CAR TRACK.
Dewald Keys
DK
Dewald K's update25 Sept 2018, 12:25
Reviewer Update
I still have not received my funds since the 4th of September.
This is really so unprofessional and unacceptable for a Company. After all the error was on their side and not mine. They were quick to debit incorrectly but cant refund my money.
In the meantime i had to endure a whole month of shortage of MY MONEY which car track conveniently has had in their account for a month. I have had cost implications on my side as debit orders have been returned.
I really hope that anyone reading this will consider another tracking Company before CAR TRACK.
Dewald Keys