LB
Leon B
1 reviews | Active since Aug 2023
11 May 2025, 16:40
Incorrect debit and continuous harassment.
I have been a client of Cartrack since 2007. 2 months ago I contacted them to update my debit order details to a new account as the existing one was being closed. How ever, it seems the change was not app**** as the closed account was debited. Since then, I have been phoned repeatedly (up to 5 times a day) by rude consultants, sometimes I can't even understand them, whatsapps and emails too. I have paid the account a week ago, yet I am still being harassed, My holiday was ruined, and you have lost a customer.
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Replies (2)LB
Leon B's updateReviewer Update
11 May 2025, 16:42Oh, I forgot to mention that one of the consultants told me that they cannot use debit orders and I better pay by EFT every month and keep my account in good order.
LB
Leon B's update11 May 2025, 16:42
Reviewer Update
Oh, I forgot to mention that one of the consultants told me that they cannot use debit orders and I better pay by EFT every month and keep my account in good order.
Cartrack's replyOfficial
11 May 2025, 17:59 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply11 May 2025, 17:59
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team