KM
Katlego M

1 reviews | Active since Mar 2025

24 Aug 2026, 19:55

Incorrect address used to send me letters, a stranger who is leaving at a different street keeps on delivering opened letters each and every month to my house, she has communicated with the person delivering the letters that they don’t know katlego and sh

Good day

I have advised cartrack to cancel my tracker in 2023 and they have refused, I called them again last month to cancel my tracker, this company keeps on sending me letters to the wrong address which I didn’t note on my policy, I have addressed this with them and asked them to amend my address and stop sending letters to an incorrect address, this is becoming irritating and frustrating, and it is against POPIA breach policy, I can’t have people from a different street and house no giving me opened letter each and every month. While I have address this with Lufuno Mavhina to stop using the incorrect address and to stop sending me letters via the incorrect address, I have notified tracker 3 years ago to cancel my contract and they have refused. I have notified tracker again to cancel my account in July.

STOP SENDING OPENED LETTERS TO THE INCORRECT ADDRESS. SORT OUT THIS MESS I hope you will stop sending me letters using the incorrect address

0
Replies (3)
Cartrack
Cartrack's reply24 Aug 2026, 20:22
Official
Good day Katlego masakon,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team


KM
Katlego M's update26 Aug 2026, 12:36
Reviewer Update
Till today I have not received feedback on my complaint
I’m waiting feedback
KM
Katlego M's update26 Aug 2026, 12:37
Reviewer Update
This is the worst customer service