Inconsistent help

My account was behind beginning of January 2018. I was given a call by one of the consultant who made an agreement with me to pay the account on the 12 of January 2018. i also received an sms with the account details that i had to pay into. the account was settled and i heard no response from car track thanking me on the payment made. On the 25 of January my account gets debited an amount of R146.50 which now gets me worried. The contract agreement with car track is that my account is debited only on the 28 of every month. I called in and an agent by the name of Ncedo took my call. I played out the issue to him and he confirmed my story.

I asked him if this was the last time my account would be debited for the month and he said yes. This call was made on the 26/01/2018. On the 29/01/2018 my account gets debited an amount of R109.00 which is a monthly fee that i pay on that date. This is not to be as i have paid the monthly fee that carried charges from the previous month.

I send the accounts department and the lady by the name of Valencia Mabuza who tells me that the will be no refund made on my account. My account is on a negative and this puts me on a back foot with my bank.

I would like to state that this is not the first time Car track pulls a fast one on me. Their happy button product was just a *****.

They can keep my fees but i am making everyone aware of this issue. i am looking for a new tracking service. If anyone has information on a better provider please forward the information to ********** 207.