Inconsiderate

The service I am getting from cartrack is pathetic,I complaint of their device not shutting down after the car engine is switched off & draining my car battery(will get a pop up message high battery drainage)when I have to start the car after hours parked. Backed my complain with screen short of up to 6hrs the app still show the car is on,it's close to a year now.

Their consultants told me it's because my unit was old, gave them go ahead to put a new one but i still have the same problem.went to vanderbijlpark walking center explained my frustrations backed up by ample screenshorts & was promised to be assisted.

Got a call & a guy from the technical dept after hearing my story told me the problem might be the app,my question was "why only on 1 car not all 3 of my cars with their unit"? Why I was made to change the unit? He couldn't explain,he promised to send the technician to do fault finding on the battery draining & I'm still waiting 3 days after we spoke.

New unit was fitted advised by a consultant without technical background, bought new battery because the one I had was always drained.

Those with technical background they "don't listen to understand "they just respond to your challenges .

I want all 3 units on my 3 cars out