1 reviews | Active since Feb 2013
*********** Staff and Service.
So I have stopped my contract with Cartrack, because of lack of service and moved over to another company. I had an arrangement, which I may add is recorded more than once on their side, as I called multiple times and asked for assistance. The arrangement states that they need to come and remove the units from my vehicles as they are still draining power from the batteries, after this I will make payment of the final payment. For some reason, all 10+ employees that I spoke to cannot relay the message or put the message on the system, if i try and call customer service my calls get cut off. If the accounts department try to put my call through to customer service the same happens. They keep trying to take the debit order from my account, for which they do not have authorization. So please Cartrack can you get one of your competent employees to phone me and sort this out? The lack of service and the lack of competent staff are tarnishing your reputation.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
So after one of your customer service agents phoned me and tried to arrange for you to remove the units, I still have not heard anything. Someone phoned me 5 minutes before a so called appointment, that I was not aware was scheduled as NO ONE spoke to me regarding this. The units have still not been removed as per the agreement and still you are trying to take the debit order. You are in breach of the agreement I have telephonically made with more than one of your consultants, but you do not stick to your side of the agreement. Are you going to sort this out or am I going to be an example to other customers of what kind of service to expect from you?
So after one of your customer service agents phoned me and tried to arrange for you to remove the units, I still have not heard anything. Someone phoned me 5 minutes before a so called appointment, that I was not aware was scheduled as NO ONE spoke to me regarding this. The units have still not been removed as per the agreement and still you are trying to take the debit order. You are in breach of the agreement I have telephonically made with more than one of your consultants, but you do not stick to your side of the agreement. Are you going to sort this out or am I going to be an example to other customers of what kind of service to expect from you?