*********** Customer Care. Stay clear!!

I would like to voice my displeasure and inform you about why I will not be purchasing any Cartrack products in the future.

I bought a demo vehicle from Toyota, which has Cartrack Quick Gold installed, which just needs to be activated. I requested a call today for a quote and options - I was then told I would be transferred to customer care as a unit is already installed. After explaining the situation to the representative, I was told I would be transferred to another department, I was on hold for a few minutes, then the call got cut.

I then filled in the contact from on the website, explaining the situation. I received a call back a few minutes later. However, I had to explain the whole situation to them again (they didn't read my contact form). After a whole process, including reading out my vehicle VIN number, I was told I needed to be transferred to another department who could help me. After waiting a few minutes another representative from customer care answered. He had no idea why I was on the line, and again, I had to explain the whole situation to him. After a few minutes of explaining, he also told me he has to transfer me to another department!!! This time I was on hold for a few minutes. Then a lady from the finance department answered and again I had to explain the whole situation to her, she told me that she needs to transfer me to customer care, as they can help me. At this time I had enough, I told her that if this is the process I had to go through just to buy a Cartrack product, I do not want to know how frustrating it would be to actually fill in a claim. Thus I definitely do not want to buy a Cartrack product.

If your call center is unable to even direct me to the correct department, how on earth could such a company be expected to recover a ****** car. I am highly disappointed and will be posting this email as a review on every site, to warn potential future customers.