EN
ESIHLE N

1 reviews | Active since Nov 2019

09 Nov 2019, 17:12

*********** and terrible customer service

I'm so frustrated with the incompetence and ****y service from car track. Last night i noticed that my app wasn't showing me where the car is and or wasnt even showing trips fro previous days. It was literally blank saying no vehicle found. I called them and they said they will reboot my system i must log in after an hour and it will be fine. That was a load of bull**** because i woke up the next morning and the stupid app was still not working.i called again arond 9 in the morning, the damn consultant said he will reboot and it will be fine in a few minutes and didnt have an explanation why its not working. Still the damn app wasn't showing my car. I called again around 3pm, someone took my details because apparently in this company only one person was in that department and waa busy on a call ar that time and would call me back. I waited until 5pm and i called again and got told the same story by a rude consultant who cut tje call on me before I even finished talking. Im so frustrated and this is really ****py customer service

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Replies (1)
Cartrack
Cartrack's reply11 Nov 2019, 07:49
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 

The Cartrack Team