*********** accounts department

I have been with Cartrack since 2013 when I purchased my vehicle. It goes without saying that I am under no contractual or subscription obligation to stay with the company. I have never had to test their actual service wrt my vehicle security but if their accounts department is any measure to go by, I wont hold my breath! I changed bank accounts some years back and decided to pay for the service via regular pre-loaded EFT rather than debit order seeing that my contract had long gone expired and have been doing so for approximately 2 years or more. When I noticed a credit balance in March 2021 of roughly 6 months worth of subscriptions I decided to halt the eft until the credit was utilised. I was contacted in August by an accounts individual to say my account was in arrears by less than a monthly instalment on which I rep**** I would pay the end of August. End of August I paid my normal monthly instalment and the arrears. On 10-09-2021 I receive a receive a notice letter threatening to list me as a bad payer, halting my service etc. upon speaking to a very rude consultant demanding I send proof of payment, due to the treatment I received for their incompetence of tracking payments I terminated their service today and will definitely never refer them to anyone!