*********** Account and Device

I had two vehicles with tracking devices from Cartrack. On 29 Dec 2020 I traded in my one vehicle and phoned Cartrack to explain the situation. The consultant said I had no other option but to cancel the old device and install a new one, the cancellation fee will be R1300, so I though I had no other option but to agree. They came to install a new device in the new vehicle late that afternoon, me assuming they cancelled the old device. On 13 Jan 2021 at 08:50 I phoned Cartrack to test both my devices, they could only pick up the one vehicle and the rude consultant told me she will phone me back if they can manage to track the new device. She never phoned. So I assume that device is useless as the tracking company can't track it. On 15 Jan 2021 a consultant phoned me to discuss the old device, he asked if I wanted to 1) Transfer the old device to a new vehicle 2) Get a new device of 3) Change of ownership on the old device. THESE OPTIONS WAS NOT GIVEN TO ME ON 29 DEC WHEN I PHONED IN?? I asked the consultant why I wasn't given the options when I phoned them, with a lot of excuses he came back to me with ZERO SOLUTIONS and also told me that the cancellation fee will now be R1600?? He also said he will activate my 20 day cancellation request? So the cancellation I on 29 Dec was what? Lost in the mail?? So having no other options being bul**** into this choice, I agreed to pay the cancellation cost divided into 2 payments. On 26 Jan 2021 they deducted a premium FOR 3 DEVICES?? And after all this, I just got a message that my account is in arrears for R1546 and I will no longer be "enjoying" Cartracks great service. No one in the company has a clue what is going on, I do not in the least amount feel safe entrusting my vehicles with this *********** company, I am sure they probably still can't track my vechicles and I will appearently have to pay a cancellation fee, penalty fee, extra premiums and will still not ENJOY their MARVELLOUS service. Thank you Cartrack for being a shining example of the shameless money grabbing **********, non transparent culture that is clearly acceptable in your company,