Incompetence at its finest. Lowering the bar with every interaction.

Double debited at the end of November. Called in and sent a WhatsApp to ask why. I was told to just reverse it. So, I must lower my credit score and incur a dispute fee with the bank (meaning I don't get the full amount back) over an error that they made. All you get is a bunch of lippy consultants who either tell you what they can't do, restate the obvious or repeatedly ask for information that has already been provided. Transfered from one person to the next and achieved vokol in 30mins. Yhoo, I hate you ****ers!