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Ykw;
You know who ;)

1 reviews | Active since Apr 2025

02 Feb 2026, 13:05

INCOMPETEN ACCOUNTS AND SERVICES

Every department in this company is ***********

We have struggled to deactivate our device for 2 weeks finally got in contact with them got the device deactivated and paid the deactivating fee of R780 eft the same day well well well they still tried to debit my account for the R780 after payment has been send to then with pop and received a reply back that they have received the payment and pop when you try yo phone them they cut off your line

Will not ever in my life recommend this company to anyone ever

They have all of these hidden cost anyone who has cartrack take note DO NOT TAKE EXTENDED WARRANTY ON YOUR DEVICE IT LOCKS YOU IN WITH MORE MONTHS ON CONTRACT THEN WHEN YOU WANT TO CANCEL YOU NEED TO PAY THE AMOUNT OF MONTHS LEFT

0
Replies (6)
Cartrack
Cartrack's reply02 Feb 2026, 13:11
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
Ykw;
You know who ;)'s update02 Feb 2026, 13:25
Reviewer Update
You don't even call back after the line is cut you don't give a **** abou
Ykw;
You know who ;)'s update02 Feb 2026, 13:26
Reviewer Update
About your customers the only thing you give a damn about is money how de bliksem do you know which account to investigate in the first place lol shows the incompetence of the company
Ykw;
You know who ;)'s update03 Feb 2026, 14:33
Reviewer Update
Dear Keona Lebogo
I trust you are well,
Please may you send me a copy of your our call recording for the 27th of January 2026 where your consultant has advised us that when paying a deactivation fee would put the account on hold
Now all of a sudden it does not put the account on hold you still need to pay R160 for a service that you deactivated and do not use!
How is this our mess to pay for a consultant who clearly does not knoe what to do and give out miss information
Never the less we get cut off from calls that we make and we never get a call back they don't follow up whatsoever
Your consultants, accounts teams are *********** in to doing their jobs as they should never one month have you struggled to get payment out of my account and now im struggling with this nonsense i am urgently requesting your call back from yourself to sort out this matter
Ykw;
You know who ;)'s update04 Feb 2026, 14:51
Reviewer Update
As per POPIA and ECTA, I'd like to request my call recordings from 15 January 2026 to 28 January 2026 via email as I'm unable to visit a branch in person. If this isn't possible, please provide a written explanation and reference the specific policy requiring in-person collection.
Please also attach your terms and conditions for deinstalation policy and also reference the policy
As well as the call recording where all of these terms has been explain when the contract was app**** for
Ykw;
You know who ;)'s update06 Feb 2026, 10:59
Reviewer Update
Please take note that not once was anything discussed for the de installation fee or monthly installments mentioned after de installation
As per the POPIA and ECTA I'd like to request for all call recordings from the 15th of January 2026 up to the 28th of January 2026
All my calls made towards car track should be ons file as my reference and Id number was given
Where is the proof that I signed these terms and conditions I have not received these terms and conditions nor signed terms and conditions or acknowledged that all of these terms and conditions has been read and understood