Incapable of communicating within their own business

Cartrack should not be paying someone to monitor these reviews because their is zero follow up after they send the generic “we are looking into this” response.

Still going in circles after 4 months of them trying to fix the same issue , the problem is they aren’t getting to the actual issue and lose all the diagnostic details from the technicians and start over.

I am not exaggerating when I say I’ve had to explain the same problem 20 times at least. There are now 3 technicians that have tried raising an escalation to their line manager due to their investigation identifying where the actual problem might be but none have succeeded making it to the next department.