CM
Confidence M

1 reviews | Active since Sept 2025

10 Sept 2026, 23:49

Improve the functionality of your app so that we can also keep track of our cars. Your app can be very useless at sone time and that is not safe for our cars so give us the service we re paying for with the same energy that you give us when it come to mon

Their app malfunction a lot first time it started by showing wrong location for my car saying my car is at some place while my car was home it did that for 48 hours after it started to show past locations instead of the present one. I then tried to communicate the matter via email with a screenshot attached,no one responded. I tried via WhatsApp and sent a screenshot also i got a reply after 3 days and the reply was " was your matter resolved", i then rep**** "no" and i never heard anything again Second time i couldn't log in for two days, i couldn't check on my car for 2 days cos the app was not working and when it allowed me to login after 2 days it showed the past locations of when i couldn't log in for 2 days instead of the present ones. Now since yesterday the 9th of September the whole day it started again, i cant log in til Today the 10th. Even now i cant log in. Earlier today i tried commenting on thie page on Facebook with my problem, one one rep****. They were only replying to those who were commenting that they are interested. I guess they dont care about the safety if our cars, all they care about its our money.

0
Replies (2)
Cartrack
Cartrack's reply10 Sept 2026, 23:51
Official

Good day Confidence ,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

CM
Confidence M's update11 Sept 2026, 10:27
Reviewer Update
Even now your still "investigating the matter" ?, cos i still can't login to the app and its now day 3, and why did it had to take me to come lay a complaint here for you guys to finally respond. Please fix what ever problem you have with your app. If i still cant log in by noon, the next communication you will get from me will be for cancellation first encounter was 2 days, second encounter todays again 3rd encounter which present time 3 days. It keeps getting worse each time.😏😏😏