1 reviews | Active since May 2014
Impossible to get hold of!
<p>I have being trying to speak to someone at CarTrack since last week. I have repeatedly sent through my details via a message option on their website, yet I haven't been contacted once. Poor service from a company that should have an extremely fast turn around time on their communications considering the service that they offer. The irony is that I'm wanting to cancel my contract with them because of the poor service I've had with their app not actually tracking my vehicles movements.</p>
Someone from CarTrack then phones me yesterday to say they have no record of me filling in their online forms and therefore there must be a fault with their website - 3 times??? Ja right. I tell the man I'm not interested and I want to cancel my account with them, he then proceeds to transfer my call to the relevant department where I'm put on hold for 7 minutes before the call is disconnected. They offer zero service and then when you try to cancel your contract they won't let. They're as bad as the ********* they're supposedly trying to protect us from.
Someone from CarTrack then phones me yesterday to say they have no record of me filling in their online forms and therefore there must be a fault with their website - 3 times??? Ja right. I tell the man I'm not interested and I want to cancel my account with them, he then proceeds to transfer my call to the relevant department where I'm put on hold for 7 minutes before the call is disconnected. They offer zero service and then when you try to cancel your contract they won't let. They're as bad as the ********* they're supposedly trying to protect us from.
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
We have been in contact with you and are in the process to resolve your query.
Kind regards,
The Cartrack Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
We have been in contact with you and are in the process to resolve your query.
Kind regards,
The Cartrack Team