Impossible to cancel contract without paying a cancellation fee

Item: Cartrack
Rating: 1
Author: Elbie S

I am furious now. I sold my vehicle in December I informed Cartrack that the new owner are interested in going on with Cartrack. I provided the contact number etc. I had cartrack in this vehicle since 2020. In 2024 I down graded due to financial difficulties. Now I get told that I have to contact the new owner to tell him there is a R350 transferring fee or if I cancel the contract on the vehicle I sold I have to pay R2000 to o get it cancelled. I don't have a vehicle to transfer the unit to do they expect me to install it in my shoe? Or should I a pensioner now keep on paying the installment for the next 2 years so the contract can be older than 3 years?

Helpful (0)

Replies (2)

Cartrack's replyOfficial

13 Jan 2026, 18:08

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply13 Jan 2026, 18:08

Official

Elbie S's updateReviewer Update

19 Jan 2026, 11:08

This issue is still not sorted out. I now get threatened of hand over for a vehicle unit I don't own.

Numerous emails was sent
I emailed you on ***
***
***

Good morning
Please send me an invoice showing for which vehicle it is outstanding.

I sold the Mercedes XYS315GP in December already.

Please contact the new owner Zesk +*** as he is interested in taking over the unit.

I don't have a vehicle where a unit must be installed. I drive my brothers car and he already have a unit fitted.

I need an amount only for the Ford Figo

Thank you.

Elbie S's update19 Jan 2026, 11:08

Reviewer Update