I'm writing to express extreme dissatisfaction with Cartrack's service regarding the installation and compatibility of a vehicle tracker

I'm writing to express extreme dissatisfaction with Cartrack's service regarding the installation and compatibility of a vehicle tracker. Despite installing a tracker, my insurance doesn't accept it. Attempts to upgrade it have been met with inefficiency and confusion, with promised callbacks unfulfilled. It's frustrating that while Cartrack actively pursues new clients, existing ones receive poor support. I urge Cartrack to address these issues promptly and provide a satisfactory resolution. In an event that my vehicle were to go missing...will I be dealing with this type of service? I am very concerned.