I'm so disappointed in you guys this make me feel not to recommend you to anyone.

My name is Pamela Racula I've been with cartrack for morethan a year now since I've been with cartrack I never experience bad treatment with them,and I never expected to get one. Until I was hijacked on Monday late on the 31st October 2022 and I was gun pointed. Which led me to hospital, I was hospitalized for a week because of traumatic experience. On the 1st of October same day I was hijacked My my informed them about the incident, and she get the response that the last reading was on the 18 of October 2022, and my my mum ask them who's fault was? They told her they will try to look for my car and do their best. On the 1st of November 2022 I call them from the hospital I gave them the number that I was using since I lost my phone from the hijacking. They promised to get back to me but they never came back to me. On the 2nd I called them again they told me they will tell one of their people to came back to me. Which they did I spoke to the guy called Nicholas whom I spoke with him about the my ****** vehicle. He told me they ask their team around south Africa to look for it. I asked about the device if was still active?he told me it was compromising, which I did not understand he told me it looks like the device is damage or not working. On the 4th of November 2022 I try to contact them to do the follow up since no one is calling me about the feedback They told me the same stoy that Nicholas guy told me. And told me I should wait and I must call them every 24hours to check how far now for them to find my car. It's look like I'm doing their job now. I'm struggling to get to work and to drop my kids off to school When I sign up their contract they were definitely sure about their job. And told me if they can't find the car they will pay the value of the car. Now they are playing hide and seek Please help me.