I’m so disappointed in Cartrack

I am so disappointed in you guys. I bought a used car from a dealership I don’t even know the previous owner, after buying a car I called Cartrack to add the vehicle in my profile since I already have an account for the other car and I was told that the car has a tracking device that was installed for the previous owner, I was then asked to send the car documentation I did that.

Now they are taking me back and forth, they cannot add the car in my profile because the previous owner didn’t cancel the contract and they can’t get hold of him or her. How does that affect me to have my car covered as a new owner who doesn’t even know the previous owner 🤷♀️🤷♀️🤷♀️🤷♀️🤷♀️🤷♀️.

I am really sad, please assist me with the cancellation forms I would like to cancel the contract for my other car I will get another service provider since Lerato MKhabela doesn’t want to send me the cancellation forms that I have been requesting. You can’t help me cover my car and you don’t want me to cancel my contract with you 🤷♀️.