I'm not happy

I'm not happy. I was away for a few days and activated the Carwatch feature. Upon my return, I forgot to switch it off. I then discovered a missed call from Cartrack. I suppose it alerted then that the ignition was on, but the car carwatch feature was not off. I'm not happy about just 1 attempt to try and get ahold of me. My emergency contact was not even called to check in with them. My issue here is, why do you think just 1 attempt to reach customers is enough ? Fine you don't get hold of me, why is my emergency contact not called? This is like a tickbox for you more than offering a solution to the customers. Distasteful .