NM
Ncebazakhe M

1 reviews | Active since Jun 2023

08 Jun 2023, 12:40

ILLUSIVE SERVICE BILLED AND BEING SENT FROM PILLAR TO POST...

I'm not happy with the way Cartrack has handled me, the service has been ********** and appalling to say the least. Having to be sent from pillar to post has been nothing but aggravating and frustrating.

After selling the car I owned in March and just ENQUIRED on the process of transferring the device to my new car, I was advised of the change of ownership. Both services (change of ownership and the transfer) never took place. I kept and continued with my monthly payment obligation even though I was no longer using my old car.

Recently when I called to finally have the device transferred, I was shocked to discover that my account is in arrears with over R1k admin fee and as result of the arrears, this transfer CANNOT be done.

Here, I was billed when I merely enquired, both services never took place yet I was charged. We are living in trying times and to be ****** in this fashion or manner is honestly and sadly heart aching.

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Replies (1)
Cartrack
Cartrack's reply08 Jun 2023, 12:55
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team