If you value your asset, I don't recommend Cartrack.

After weeks of trying to get Cartrack to reconnect the device, they have failed me. It went as far as the Supervisor personally requesting that I contact him personally to arrange reconnection and he will personally see to it that it's done, and that still failed. He did not even bother to reply to my requests. I had your device on my personal car for a good 12 years with no issues until it was written off.

It I have to beg and you to help me protect my asset, and still pay a monthly, where is sense in all that. You said you'll investigate, that was also just as fruitless. I called to report that your device is not working, that wasn't prioritised on more than one occasion. What's interesting is that there's always a technician to connect a device of a new customer. Yet to get one for after sales support, there is none.

Who wouldn't want to cancel there contract under these circumstances? And guess what? You have to pay a cancellation. It's loss for your clients. Either you pay for a device that doesn't, or a device that you're failing to reconnect, or a cancellation fee should you cancel. Basically, you're a good investment. The R2000 cancellation is far better than a losing an asset that's far more valuable that your poor service.