LN
Lena N
1 reviews | Active since Jan 2020
02 Jun 2025, 13:26
If I were to give them zero stars I would
If I were to give them zero stars I would. I have been waiting on a refund for close to a month now. When I contact them on Whatsapp they take 9 hours to respond and only respond when its closing time so that I cannot respond back. I am on a call right now with them and have been transferred 4 times, no department is taking ownership. This refund is a result of being triple debited for no reason. I am definitely taking the matter up with the Ombudsman. Being on hold for over 5 minutes only to be transferred again. Pathetic!
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Replies (3)0
Replies (3)
Cartrack's replyOfficial
02 Jun 2025, 13:45Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply02 Jun 2025, 13:45
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
LN
Lena N's updateReviewer Update
03 Jun 2025, 12:47Still no answers:
I am being sent from pillar to post.
I just came off another call with Sello who explicitly told me, I am quoting.
I am being sent from pillar to post.
I just came off another call with Sello who explicitly told me, I am quoting.
"I do not know what to tell you"
"There is no solution"
"I dont know when you will get your money back"
"You just have to wait for whenever it reflects"
"What else can you do besides waiting, reverse the money if you can and want to"
"This is not my problem"
This is disgusting to say the least. I do not want to do business with a company that will tell me that they do not have answers for me when something happens to my car.
I need answers.
LN
Lena N's update03 Jun 2025, 12:47
Reviewer Update
Still no answers:
I am being sent from pillar to post.
I just came off another call with Sello who explicitly told me, I am quoting.
I am being sent from pillar to post.
I just came off another call with Sello who explicitly told me, I am quoting.
"I do not know what to tell you"
"There is no solution"
"I dont know when you will get your money back"
"You just have to wait for whenever it reflects"
"What else can you do besides waiting, reverse the money if you can and want to"
"This is not my problem"
This is disgusting to say the least. I do not want to do business with a company that will tell me that they do not have answers for me when something happens to my car.
I need answers.
Cartrack's replyOfficial
03 Jun 2025, 17:14Dear Lena,
We wish to inform you that your enquiry has been escalated for further attention. You can expect to receive your refund before the end of this week.
Kind regards,
The Cartrack Team
We wish to inform you that your enquiry has been escalated for further attention. You can expect to receive your refund before the end of this week.
Kind regards,
The Cartrack Team
Cartrack's reply03 Jun 2025, 17:14
Official
Dear Lena,
We wish to inform you that your enquiry has been escalated for further attention. You can expect to receive your refund before the end of this week.
Kind regards,
The Cartrack Team
We wish to inform you that your enquiry has been escalated for further attention. You can expect to receive your refund before the end of this week.
Kind regards,
The Cartrack Team