If I could rate them zero stars, I would

After having a tracker fitted quickly and efficiently, I recently purchased a new vehicle and contacted Cartrack to have the tracker removed from my old vehicle and installed in my new one. Initially, I noticed that my account was double debited for the service, which required me to contact my bank to reverse the duplicated charge. I received a notification that a technician would be sent out on Monday, October 13th, for the deinstallation. However, no technician arrived, and I did not receive any communication from the company. Subsequently, I traded in my vehicle on Wednesday, October 15th. I reached out to Cartrack again to inform them of this, and they confirmed that a technician would be sent out to the dealership the following day, Thursday, October 16th. Once again, the technician did not show up. On Monday, October 20th, I contacted the call centre again and was told that both technicians had marked the job as “client was not available,” despite me providing all the necessary details of the salesman at the dealership where my vehicle with the tracker is fitted. Today, October 21st, another appointment has been scheduled for the deinstallation, and I am awaiting a response from the salesman to see if a technician will arrive. This has been the most appalling service I have ever received. The company is quick to take my money but fails to deliver timely service. If this issue is not resolved by the end of the business day today, I will instruct my bank to cancel the debit mandate for Cartrack until this matter is addressed. At this point, I would prefer to save my money and cancel my contract altogether.