If can't get my logbook, how ill you find my car?

I have spent the past two days trying to download my logbook for SARS. First I couldn't login as their system said my password was invalid. I then went into their customer service portal using my invalid password and changed it. Guess what? Still told me it wasn't valid. I then tried their new App. Said my email wasn't on the system. I then submitted a form on their site. Still no response. I then sent them an email. Still no response. I then went into their customer service portal using my invalid password and messaged them, Still no response. I then sent them a DM on Twitter, still no response. I then called today after waiting for 24 hours. Agent Itumeleng (not sure of the spelling) was awesome and we changed my password. Managed to login and Guess what. Can't process or download the logbook. Either the buttons are greyed out, Download clicks give me an error page. So to cut to the chase, I STILL don't have my logbook.............. I shudder to think that this company is entrusted with finding my vehicle should it be ****** or high-jacked!