Iam very disappointed in my interaction with Car track I have done 3 requests to have the car watch facility put onto my app and the consultants have all be in competent with my requests

Iam very disappointed in my interaction with Car track I have done 3 requests to have the car watch facility put onto my app and the consultants have all be in competent with my requests.The purpose of paying for a service is to give me peace of mind and I don’t have that the moment I have not even had my tracker a month and this is my experience very sad