I would like to write a review about Cartrack!Both my vehicles are not showing on 2 different Cell apps

I would like to write a review about Cartrack!Both my vehicles are not showing on 2 different Cell apps. When we activate Carwatch, we are driving around with no calls from the control centre. One operators excuse was they could not get hold of us- if the vehicle was ******- and they could not get hold of us, surely they had to track the vehicle and recovery! NO after market service!! All I am getting out of them is they are escalating