WB
Wonderboy B

1 reviews | Active since May 2026

18 May 2026, 21:26

I would like to write a review about Cartrack On May 14, 2026, I received a call from Cartrack and spoke to Slindokuhle Mthembu regarding my account

I would like to write a review about Cartrack On May 14, 2026, I received a call from Cartrack and spoke to Slindokuhle Mthembu regarding my account. The call went well, she was helpful and answered all my questions. When I asked why the amount hadn't been processed with my normal debit order, it was identified as an error on Cartrack's side. I paid the balance using the link they provided and approved a new De*****eck, but they still debited the subscription fee afterward. I'm still not entirely sure what that double processing was about, and I haven't called back yet to clarify, but the initial service from the agent themselves was good.

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Replies (1)
Cartrack
Cartrack's reply19 May 2026, 00:14
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team