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onke.mdebuka onke.mdebuka

1 reviews | Active since Oct 2016

13 Apr 2024, 11:34

I would like to write a review about Cartrack 3 stars out of 5 I received a call from Sibongile Tshabalala who works for CarTrack

I would like to write a review about Cartrack 3 stars out of 5 I received a call from Sibongile Tshabalala who works for CarTrack. She called to check if everything was fine because she received a car alert. I really appreciate this service from CarTrack. However, Sibongile's level of energy was off and it affected me as a customer. I kindly suggest that customer service agents improve their moods since it really goes a long way. Sibongile only seemed interested in getting a good rating for her service despite her moody attitude.

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Replies (1)
Cartrack
Cartrack's reply14 Apr 2024, 11:58
Official
 
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team