I wish I never took the policy with them. I'm going to netstar

Good day I am unhappy with the service I got from car track, they ladie that sold me did a perfect sales and agreed to be one of the members but she never told me when the de it date is going of seens I just started mid month and how much and when will b debited. To my surprise I receive an unpaid amount and when I check its car track so I called the finance team to ask for assistance and told me that, they will be someone who will be calling to make an arrangement and no1 called so on Sunday I got a sms of the Banking details and I made an I'mmdaite payment and I have proof of payment but what makes me angry is that they are busy going into my account and trying to debit the money and they are not getting the money because I paid them and they are creating BANK CHARGES FOR ME AND I PAID THEM. I WILL BE GETTING MY STATEMENT AND REQUESTING CAR TRACK TO PAY ALL CHARGES DUE TO ME THAT ARE CAUSED BY THEM. IF NOT WE WILL LET THE LEGAL MEMBERS BE INVOLVED. I SOPKE TO ZANDILE MALAJI AND REQUESTING HER TO PROVIDE ME WITH A RECORDING OF THE COVERATION I HAD WITH THE LADIE AND ALSO CONFIRM WHEN WAS THE PAYMENT MADE AND SHE DID CONFIRM ABOUT THE PAYMENT BUT WHY ARE THEY DEBITING IN MY ACCOUNT WHILE I PAYED THEM. NO CALL FROM THE CONSULTANT NOTHING. PLEASE ASSIST AS I WANT TO CANCEL THE POLICY.