I was with Cartrack for 7 years

I was with Cartrack for 7 years. I phoned in requesting an upgrade, I got multiple calls from agents demanding payments of the total opposite of what I requested. The consultant captured on the system that I requested a “change of ownership”. I mentioned to 3 different consultants to change their notes on their as I am getting calls for the incorrect information they received. I phoned the customer care centre and the attitude was very dull from the consultant like someone forced them to get employed. I really fear the unknown service circumstances if my vehicle gets ****** if I am already getting such poor service from the consultants I rather move my vehicles to a tracking company who train their consultants and value the company’s growth