TM
Tebogo M

1 reviews | Active since Aug 2019

23 Dec 2024, 09:40

I was promised that they will install a unit on saturday

I was promised that they will install a unit on saturday. They confirmed the appointment for 08:00 saturday and I was given a run around when I called them asking where is the technician at 09:00. The 1st technician was said to be booked off since thursday and I was allocated another technician. My application was done on thursday. The second technician's car broke. This was now after 12 wgen I called them. Then I was allocated another one. Who never pitched. When I call the customer service. Now, they are not sure if tge techs will be working on sunday. Sinday I see a missed call, I vall them back 10min later, the customer care agent says she is not sure if scheduling people are working but she will make sure I am attended to 1st thing in the morning. At 9:00 on monday, I call the schrduling people and they say my appointment is not not scheduled but they will schedule it today. To say I am disgusted of the service I received from cartrack is an understatement!

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Replies (1)
Cartrack
Cartrack's reply23 Dec 2024, 09:43
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team