I was given incorrect information on the first day

I was given incorrect information on the first day .I was advised that the contract was 24 months and than after 24 months cartrack told me it is a 36 months contract. I have asked for the call recording several times and no one could give it to me .My account was debited twice to 3 times per month where my bank charged me a lot of money for debits that did not go through. I was called numerous times and still no one could help or assist me on what I requested. I have settle the account on the 8th of January 2024 already with an agreement with Lesego that I will receive a paid up letter plus the recording but up until today still nothing. No letter No recording and cartrack had send me messages again and deducted my account on Saturday 20th January 2024 with R200 again. Very bad and unprofessional service.