I was given a wrong type of tracking device

Iam a Business person and have recently installed the tracking device in one of my bakkies and they never explained the things it can not do for us. Now I call them to have daily trip records for specific dates as I have to claim for the kilos and Iam told it's not possible on the device installed in our bakkie. My worry is I mentioned this is a business car and funny enough the other bakkie has a device also and it can enable them to download the trip records.