I want my refund

On the 24 October 2025 money was debited from my bank account however my Cartrack account was up to date. The money that Cartrack debited was to cater for other debit orders. On the 28th I called Cartrack to initiate a refund and advised them to please expedite the refund process as other debit orders had to go off my account. Until now I have not received my money. After numerous calls and pleading with them to fast track my refund still nothing.

On numerous occasions I even asked to speak to accounts team leader and manager, still my refund has not be proceed.

Cartrack please advise when can I expect to get my refund.