I want my money back!!!

My name is Andiswa Mbekela, i just got off the phone with one of the client consultants and she literally said she doesn't know how their system work(like really)

In may my premium didn't go off, they called i made arrangement that in May June they can double debit for May and June, mind you in May they debit a R50 i don't know for what, when i asked what this R50 debit order is for she said its when they look in your account to see if you have money and they take this R50, so in June they took 2*224 and this was for May and June month, this month again they double debit 2*224 and they took another R50, if this r50 is too look for money they got this money in May, R50 went off in May, in June a double debit went off in July another double debit with the R50, i want my money refunded asap, and its so mind boggling that the people working for car track they self don't know how their systems work