I want back my contribution for the roadside assistance and the contract to be canceled. and if the matter is not resolved in 120 hours I’m writing to Ombudsman.

False information. When I took CarTrack contract I was told that I have roadside assistance for Petrol that I can claim and I would not pay anything for the petrol as it’s included on my monthly premium and I’ve been with them for 3 years now and have never claimed but today when I called for assistance I was told that I’m liable to pay for the petrol as the benefit had been changed but my premium has not changed. I was transferred from department to department, from consultant to consultant and all team leaders where unavailable to come to the phone. no straight explanation and no answers as to when the benefit had Changed. I’m really disappointed and would not advise anyone to sign up with Cartrack as they selling false information.