I took out a Contract for my sons car last year and in May 2024 I advised them that my sons car will be getting repaired for a month

Hi on the 25th car track called me and told me that if I cancel I must pay the full cancelation fee and if I want them to re-activate the tracking device which has not worked since last year May 2024 due to the engineer having to repair the whole engine I must pay R600. I advised them that no one told me that I must contact them when the repairs are done and i did tell them that in one months time the car will be repaired. At the end of May 2024 they confirmed that' the tracker was showing low battery as it has a backup battery which lasts for 2 weeks even if Uninstalled and thereafter the tracker stopped workin g completely.I advised them that no one called me to see why the tracker is off shows no concern as long as they get their installments every month. I told the consultant that I can't pay for something that is not working to the standards it supposed to. He then said he will call me back after speaking to his supervisor. He did try to call me the next day but I was in a meeting and called back but was told there was no records of his call to me on the system so they don't know who called me or when and I must wait till he calls me back. I will not continue to pay for something that is not meeting my needs by protecting my asset. Tracker must cancel this contract immediately.