I took my brand new car to car track for unit installation, it was damaged and nobody even cared to inform me.

My brand new car was taken to cartrack east rand for a unit installation yesterday(26/05/2025) and it was damaged. My appointment for the fitment was at 12pm but they held the car in their premises for more than 5hrs claiming that a technician was still working on the car and they are experiencing network issues, at no point none of them informed my husband who kept asking why are they taking that long just to install a unit that they damaged the car.

Upon realising that there’s something wrong with the car my husband confronted them, and he was not ready for what he saw……a car that we bought literally 6 days ago could not start, when he asked what happened he was told that one of their technicians damaged the car and they went as far as going to the shops to buy the part that they damaged and they were trying to replace it. He was handed over the key and told to drive the car home and return the next day, the part will be ready and they will replace it. Imagine, the nerve. My husband left the car there. To say i am angry will be an understatement, i am livid. Firstly your staff is very unprofessional, after realising that they damaged my car to cover their tracks they took a decision to go and buy parts to replace on my car without my permission, who the hell do they think they are? Is this how you guys operate? After realising that one of their staff members tempered with the client’s car not even a single person, not even a manager saw a need to inform us of this? Your staff lack ethics and must be held accountable. They wasted my husband’s time by letting him sit there for over 5hrs waiting for a car while they were busy scheming and going to doggy places to buy parts to replace on a car that does not belong to them. This behaviour from your staff was appalling, a bunch of ****** and ill mannered individuals who do not care about clients at all. I am going to do whatever it takes to make sure you guys pay for the damages you caused, i will expose your staff behaviour at every public platform to ensure other client’s do not go through the same thing.